Meet people where they are
A guided conversation was designed to begin by telephone, in a browser, or in WhatsApp—without forcing someone to learn a new system.
Live-channel demo available on request →Build What Moves India · Round 2 project
One call.
Clear guidance.
Pension Restart was an elderly-first concept that helped people understand a stopped pension and find a practical next step—across phone, WhatsApp and web.
Contact me to see it in action The live integrations are intentionally offline.
☎ A conversation designed for English, हिंदी and Hinglish
PENSION GUIDE
आपकी पेंशन कब से नहीं आई?
When did the pension payment stop arriving?A clear next-step plan
Built from one answer at a time, then presented in plain language.
- Likely reason to check first
- Document checklist
- Relevant official route
The challenge
Make an intimidating administrative problem feel navigable.
When a pension payment stops, the right next step depends on details people may not know how to explain. The experience had to respect elders, protect sensitive information and work for family members helping from a distance.
Keep one understandable case
Each conversation built a concise, correction-safe case record that could continue across channels using a private reference.
See the experience flow →Give guidance, not false promises
Deterministic rules produced a likely route, document list and next action. The project never claimed to restart a pension or replace an authority.
See the safety boundary →Experience design
One question at a time. One next step at the end.
The product avoided overwhelming users with a long form. It captured only the facts needed to make a route understandable, then showed a summary that could be corrected before guidance was prepared.
- 1
Start in a familiar channel
Call, message or use the web. The assistant first establishes language preference and a safe, calm pace.
- 2
Build the picture gradually
Ask focused questions about the missed payment, life certificate and existing information—without asking for OTPs, PINs or bank details.
- 3
Confirm and explain the route
Return an intelligible action plan with the likely issue, documents to gather and the appropriate authority to contact.
- 4
Continue without starting over
A private case reference allowed a person or consented family helper to resume the same guidance later.
Implementation
AI interpretation was useful—but never in charge of the outcome.
Conversation answers were interpreted into a constrained set of facts, then validated before a deterministic guidance engine selected the route. This kept the system auditable and stopped a model from inventing policy or mutating a case directly.
Phone · WhatsApp · WebAccessible entry points
Case serviceValidated facts, continuity and consent
Guidance planRules, next steps and document checklist
Safety by design
Respectful help has boundaries.
The product was intentionally independent from government and bank systems. It helped users prepare for the right next step; it did not impersonate an authority or collect credentials.
- Never requested Aadhaar/PAN numbers, OTPs, UPI or ATM PINs, CVVs or passwords.
- Made it clear that official authorities make pension decisions.
- Kept raw transcripts out of public case views.
- Required a recorded permission step before a family helper could view a case.
Private demonstration
Want to explore the original end-to-end flow?
The public deployment and paid integrations have been retired after the hackathon. I’m happy to walk through the product decisions, interaction flow and architecture in a portfolio conversation.
Contact me to see it in action